Privacy Policy

Who we are

TravAuction is operated by Preferred Guest Resorts, LLC, the controller of the personal information described here. Privacy questions and requests go to [PRIVACY AND LEGAL CONTACT EMAIL], or by post to [POSTAL ADDRESS FOR NOTICES].

What we collect

When you create an account and use the site, we collect:

• Your email address, and a password stored only as a one-way hash.
• Your first and last name.
• Your mobile number, if you give it.
• Your date of birth and household type, and the first name of a partner if you are travelling as a couple.
• Your account and marketing preferences, including whether you opted in to email and text messages.
• Your billing address, if you provide one.
• Technical and usage information: pages viewed, actions taken, approximate location derived from your connection, and the browser and device you used.

How we use it

• To create and run your account, confirm your email address, and let you sign in.
• To publish listings and let you claim a price, and to contact you about a listing you took part in.
• To send you service messages about your account, claims and orders. These are part of the service and are not marketing.
• To send marketing email or text, only where you have opted in. You can change that at any time in your account.
• To keep the site working and secure, including limiting abusive or automated use of forms.
• To understand which pages and listings are useful, so we can improve them.
• To meet our legal and accounting obligations.

Who we share it with

We do not sell your personal information. We share it only with the service providers that make the site work, and only as far as each one needs it:

• Email sending. The address our email comes from is auction@travauction.com. Our messages are sent through a mail provider, which handles your email address on our behalf.
• Text messages. Where you have opted in and where texting is used, a messaging provider handles your number.
• Analytics and advertising. We use analytics to measure site use, and advertising tools to measure whether our ads work. These may set cookies and receive your IP address and the pages you visit.
• Our own business tools. Claim and enquiry details are passed to our customer system so the team can follow up with you.
• Legal. We may disclose information where the law requires it, or to protect the rights and safety of the business or of other people.

How long we keep it

Account information is kept while your account is open and for a reasonable period afterwards so we can deal with anything that comes up. Records tied to a claim or an order are kept for as long as we need them for the transaction and for our accounting and legal duties. Technical logs are kept for a short period. Where you have asked us to delete something, we do so unless we are required to keep it.

Your choices and rights

You can ask to see the personal information we hold about you, ask us to correct it, ask us to delete it, ask us to stop using it for marketing, or object to how we are using it. Write to [PRIVACY AND LEGAL CONTACT EMAIL] and we will respond within a reasonable period.

To have your account and its data deleted, email that address from the address on the account, or state the account email in your request, and ask us to delete it. You can also turn off marketing email and text in your account without deleting anything.

Cookies

We use cookies and similar storage to keep you signed in, to remember your choices, and to measure site use. Blocking them may stop parts of the site working, particularly signing in and claiming a price.